Call Answering

Call answering services to suit any business

BEST SERVICES

Call Answering

VOLANS offers cost-effective call answering services to clients across a wide range of industries. Our services help organizations stay connected to their customers round-the-clock to address all kinds of technical and non-technical calls. We offer both human and virtual call answering agents based on client requirements and budgets to provide maximum return on their investments. Our inbound call answering services have benefitted several organizations in increasing their customer satisfaction scores with effective management of their helpline number. 

 

In the current competitive global business economy, no organization can afford to ignore incoming customer calls. If handled well, every incoming call landing on a board number can be an opportunity to drive sales. Organizations have realized that customers today no longer want to be kept waiting. They like to have access to information round the clock and prefer to call anytime during the day. An organization that does not answer calls after specified work hours are likely to lose a significant chunk of potential customers and revenue. As such, it is important for businesses to provided dedicated 24 x 7 call answering services to attend to all kinds of customer queries. 

 

It is difficult to engage your internal staff to attend incoming telephone calls 24 x 7 as they have fixed working hours. Also, with most organizations serving a global clientele, time zone differences make it nearly impossible to attend phone round-the-clock from across the world. Coupled with it are the challenges of addressing customer queries in multiple languages as incoming customer calls can be in any language. To overcome all such challenges, organizations prefer to utilize a third party call answering BPO services provider to manage all their incoming calls.

 

VOLANS has been a trusted partner of leading brands across industries for their varied call answering service needs. Our team of professionals work dedicatedly on behalf of our clients and ensure every single call that lands on the line is properly catered to. We train our agents on client products and services rigorously so that they can resolve all kinds of queries raised by the caller satisfactorily and take further requests, if necessary.

We also hire language specialists of several languages like English, Hindi, Japanese, German, French, Spanish amongst others to provide multi-lingual support to callers. Our agents are work round-the-clock in multiple shifts to ensure no call is missed and every call can be converted into a business opportunity for our clients. 

 

To ensure reliability, our call answering services use high end technology platforms. We use the most advanced call answering software and CRM tools to record and track every incoming call. Our quality analysts review every call to ensure quality service from agents and drive customer satisfaction. We also offer Interactive Voice Response (IVR) systems that allow clients to automate their call answering process and assign virtual receptionists to answer calls. IVR is an effective tool for organizations that have limited call flow and want to reduce the operating costs of their business. 

 

Hire VOLANS as your call answering service partner to achieve high customer service scores and also convert your prospects into customers. Call or write to us today to get a quote for our various call answering services solutions.

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