VOLANS provides a comprehensive suite of Business Process Management (BPM) services to organizations engaged in the business of internet led commerce. We are a trusted partner of leading ecommerce players globally, helping them efficiently manage and streamline their online business operations.
The advent of digital provided a never before opportunity for businesses to sell their products and services online. The wide scale penetration of the internet and adoption of mobile devices fuelled this growth exponentially, across developed and developing nations. Businesses no longer needed a brick & mortar presence to sell their products or services. Online channels also provided an equal opportunity for both large and small businesses to reach out to customers without any bias. These, coupled with several other benefits has led to a spurt of ecommerce businesses across domains who have benefitted significantly from this new channel of revenue generation.
VOLANS understands the impact a successful ecommerce strategy for businesses. Based on our experience, we also realise that its not an ‘easy to win’ channel. Several businesses fail to capitalize on their online investments due to a fragmented strategy, resulting in low customer satisfaction scores and affecting both top-line and bottom-line growth.
VOLANS helps ecommerce companies achieve profitable growth with its end-to-end operations management services that include customer acquisition, order booking, delivery management, product catalog management, order management, payments, collections and after sales customer services. We also offer other value-added back-office solutions like finance & accounting, book keeping, inventory management, vendor management amongst others.
Our experience of working with leading ecommerce clients have helped us leverage our learnings to improve process efficiencies of several small and medium enterprises in effectively managing and driving their ecommerce businesses to profitable growth. We have also been successful in helping large brick & mortar brands to launch their ecommerce ventures and manage them effectively. Partnering us can help businesses realise the full potential of their ecommerce ventures and achieve remarkable business growth. For existing ecommerce companies, VOLANS can help reduce their operational costs and drive increased customer satisfaction score with its omni-channel customer support and business process outsourcing (BPO) solutions.
We possess proven expertise in managing client processes in our chosen industry domains.
We offer standard as well as customized process solutions as per client’s business need.
We improve customer satisfaction scores and enhance brand equity for our client businesses.
We improve client processes with data driven operations management.
We re-engineer client processes for improved productivity and profitability.
Our teams comprise seasoned customer service specialists, engineers, MBAs amongst others.