VOLANS is one of the leading Business Process Management (BPM) and Business Process Outsourcing (BPO) services providers to travel and leisure clients all over the world. We work together with our clients to understand the obstacles they face in their day-to-day operations.
Our tailor-made solutions help them build better customer relationships, improve operations, and adopt the latest technologies. We offer a balance of experience and expertise to provide best-in-class solutions to our clients in the travel and leisure industry.
Across the world, the travel and tourism industry has seen a paradigm shift in the last decade. Most travellers plan their whole itinerary on their mobile phones.Gone are the days when travel agents would rule the market. Today, it’s the customer, who decides where he wants to stay, which mode of travel he would prefer, etc.
In such a rapidly changing industry, travel companies have to not only adapt to the latest trends but also need to predict future trends to prepare well in advance. Obviously, the industry has no time to focus on non-core tasks. This is where VOLANS helps them by taking care of their backend.
At VOLANS, we provide custom and flexible solutions specifically created for travel and leisure organizations. We aim at delivering superior and exceptional back-office solutions for our wide-ranging clients. Our team of industry professionals helps clients’ business to transform by taking them to the next level. We offer expert services in areas like reservation, cancellation, refund so that our clients can meet their customers’ expectations.
Our services are meant to help our clients reduce operational costs without compromising on the quality of service. We use the latest technology and tools to offer solutions that help them stay ahead of the curve and deal with the intense competition in their industry. We strive to deliver intelligent offshore and onshore solutions for various sectors such as car rental companies, airlines, and travel agencies.
We possess proven expertise in managing client processes in our chosen industry domains.
We offer standard as well as customized process solutions as per client’s business need.
We improve customer satisfaction scores and enhance brand equity for our client businesses.
We improve client processes with data driven operations management.
We re-engineer client processes for improved productivity and profitability.
Our teams comprise seasoned customer service specialists, engineers, MBAs amongst others.