Voice Bot Support

Voice Bot Support

Advancements in artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) capabilities of computers in the past decade have led to increased adoption of voice bots in contact centers.

 

Significance of Voice bots:

 

  • Voice bots help streamline incoming calls.
  • Automate responses for repetitive queries.
  • Provide instant responses to customer queries.
  • Reduce waiting times for incoming calls.
  • Reduce the workload of human customer support agents.
  • Personalize communication-based on the specific query of each customer. 
  • Reduce operational costs of running contact centers for businesses across industries, driving an increasing number of businesses to implement them for their varied needs.

 

How do we offer you perfection?

 

VOLANS helps organizations deploy conversational voice bots across their digital channels to provide enriching experiences to their customers. Our voice bots can be integrated with all major digital channels like:

 

  • Websites,
  • Mobile apps
  • Social media
  • Chat 

 

Platforms amongst others to enhance all kinds of marketing, sales, and customer service efforts. 

 

Our AI-enabled intelligent voice bots, with natural language processing capabilities, can engage in meaningful conversations with customers, driving customer satisfaction and brand engagement. This, in turn, can significantly boost the revenue and profits of our clients. 

 

VOLANS provides end-to-end voice bot solutions to customers that include needs like:

 

  • Assessment
  • Scripting
  • Bot development
  • Deployment
  • Management

 

As a leading business process management (BPM) services company, we have the requisite experience and expertise to develop, deploy and manage voicebot-enabled contact centers for clients across various industries. Our voice bot solutions have helped leading businesses in:

 

  • Commercial and retail banking
  • E-commerce
  • Retail
  • Telecom & ISP
  • Insurance
  • Finance
  • Healthcare 

 

And has improved its marketing, sales, and customer service efforts significantly, driving both topline and bottom-line growth. 

 

With our voice bots, the business can manage their contact centers 24 x 7, 365 days a year. Our voice bots can be trained for both regular transactional tasks as well as higher value technical support services, and sales and marketing efforts amongst others. We have the technical know-how to build interactive voice bots using leading technology platforms like:

 

  • Google Dialogflow
  • Microsoft Bot Framework
  • Amazon Lex
  • IBM Watson
  • Slack
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