Voice Bot Support

BEST SERVICES

Voice Bot Support

VOLANS helps organizations deploy conversational voicebots across their digital channels to provide enriching experiences to their customers. Our voicebots can be integrated with all major digital channels like websites, mobile apps, social media and chat platforms amongst others to enhance all kinds of marketing, sales and customer service efforts. Our AI enabled intelligent voicebots, with natural language processing capabilities can engage in meaningful conversations with customers, driving customer satisfaction and brand engagement. This in turn, can significantly boost revenue and profits of our clients. 

 

Advancements in artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) capabilities of computers in the past decade has led to an increased adoption of voicebots in contact centers. Voicebots help streamline incoming calls; automate responses for repetitive queries; provide instant response to customer queries; reduce waiting times for incoming calls; reduce workload of human customer support agents and personalize communication based on the specific query of each customer. They also help reduce operational costs of running contact centers for businesses across industries, driving an increasing number of businesses to implement them for their varied needs.

 

VOLANS provides end-to-end voicebot solutions to customers that includes needs assessment, scripting, bot development, deployment and management. As a leading business process management (BPM) services company, we have the requisite experience and expertise to develop, deploy and manage voicebot enabled contact centers of clients across various industries. Our voicebot solutions have helped leading businesses in commercial and retails banking, ecommerce, retail, telecom & ISP, insurance, finance, healthcare improve their marketing, sales and customer service efforts significantly, driving both topline and bottomline growth. 

 

With our voicebots, business can manage their contact centers 24 x 7, 365 days a year. Our voicebots can be trained for both regular transactional tasks as well as higher value technical support services, sales and marketing efforts amongst others. We have the technology know-how to build interactive voicebots using leading technology platforms like Google Dialogflow, Microsoft Bot Framework, Amazon Lex, IBM Watson, and Slack amongst others. 

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