VOLANS is a leading provider of Business Process Outsourcing (BPO) solutions to utilities across the globe. We help our utility clients walk the tightrope between improving operational efficiency, fulfilling consumers’ needs and meeting evolving regulatory requirements.
VOLANS has a range of solutions for utility companies, like transmission and distribution service providers, affiliate electricity providers, retail electric providers, municipally-owned utilities, pay-as-you-go electricity providers, solar power companies, energy generation, etc.
We understand that utility companies operate in a heavily regulated sector. Moreover, regulations vary from country to country, and even environmental mandates are not uniform across geographies.
Therefore, we have designed solutions to help our clients in day-to-day business while meeting all the regulations. Our range of BPO and BPM services and customised solutions help you overcome each and every challenge you face in your business.
Across the world, utility companies are striving to reduce the cost to serve the customer. It’s extremely difficult for them to pass on the increase in cost to customers. While utilities maintain a firm grip on the costs, they also have to improve their service standards constantly.
VOLANS help utilities to reduce operational costs, become more efficient, and meet consumers’ expectations. Our team of experts has decades of process experience in utilities and energy companies. Such expertise allows us to offer solutions that help our clients stay ahead in the game amidst such a tightly governed industry.
We provide a range of services to our clients, including (but not limited to) Call Centre Outsourcing Services, Finance & Accounting Services, IT Outsourcing Services, Sales & Customer Acquisition, customer care services, Digital Marketing Services, etc.
VOLANS helps its utility clients in outsourcing all their non-core tasks so that they can focus on their core activity. While we perform their non-core tasks and manage their business, we also deliver data-backed insights and analytics that significantly improve their core performance.
We enable our clients to deal with unforeseen situations and challenges. When it comes to utilities and energy, we understand that people don’t want to face even minor disruptions. Our solutions are designed to help utility organizations provide seamless and high-quality service.
We possess proven expertise in managing client processes in our chosen industry domains.
We offer standard as well as customized process solutions as per client’s business need.
We improve customer satisfaction scores and enhance brand equity for our client businesses.
We improve client processes with data driven operations management.
We re-engineer client processes for improved productivity and profitability.
Our teams comprise seasoned customer service specialists, engineers, MBAs amongst others.