Online chat support helps organizations interact with such customers by giving them access to virtual or human chat agents that listen to their requirements and provide the necessary solution. Chat support provides an instant two-way communication channel between the customer and the brand, which is reasonably cheaper than traditional channels like phone and text and is therefore preferred by most consumers.
In today’s digital age, customers expect a speedy and prompt resolution to their queries. Studies have shown that 99% of consumers visit the brand’s website to derive a solution to their problem.
For organizations, Online chat support involves limited technology costs as most online instant messaging applications are either free or require minimal investments for basic functionality. Several leading global companies today offer highly sophisticated chat support services to their customers. Some of these companies use AI-driven bots that have intuitive knowledge of consumer needs and respond appropriately to all kinds of customer queries.
Today, online chat support services are being used to drive sales for organizations. Irrespective of whether an organization operates in the business-to-consumer (B2C) or business-to-business (B2B) space, companies have used this medium effectively to drive sales for their products. The moment a visitor land on their website, a human or AI-enabled bot starts interacting with the website visitor to understand his requirement.
Based on the visitor’s requirement, related products and services are offered to him. This creates a great connection with the website visitor as he gets an instant solution for his problem and raises his intention to buy or sign-up as a customer. For B2B companies, this creates a high probable customer whose details would be recorded and passed on to the sales team for further discussions and sales closures.
VOLANS helps organizations manage the expectations of their customers effectively, round-the-clock, throughout the year with efficient online chat support services.
We help organizations provide a digital platform to their end customers for :
VOLANS is an ideal partner for you to transform your chat support services from a simple customer support channel to a lead generation channel that can boost sales. Call or write to us today to get a detailed quote for your business.
Volans is a leading provider of live chat support for businesses looking for chat agents to provide instant, one-on-one customer service. Our services allow you to reduce operational costs and increase customer loyalty. We provide live chat support for all your customer service needs. With our help, you can increase web traffic and sales, reduce costs and improve your customer satisfaction.
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