Customer care services are an important part of modern-day business operations. Nowadays, no business can run properly if it does not have an accomplished customer support services department. We, at Volans, understand that our clients depend on us to keep their customers satisfied and leave no stone unturned when it comes to supporting the customers in every aspect.
World Class Customer Service Outsourcing Solutions
Volans’ customer care outsourcing services are truly world-class and extend to different industries. We have a vast portfolio that includes clients from disparate domains including telecom, real estate, healthcare, ecommerce platforms, retail, and financial industry. Amongst the many customer care service providers, we have earned a special place in the industry because of our penchant to keep customers happy regardless of the challenges posed by the job.
We provide a variety of customer support outsourcing services including technical support, order processing, appointment setting and helpdesk support. Our outsourced customer care services are based in India and can be availed at competitive prices
Volans: The Best Place for Customer Care Outsourcing
Volans is the perfect destination to outsource customer care service as we have all the right resources to meet every requirement of our client. Some of our major attributes that differentiate us from our peers are:
- A well-educated and scalable workforce – The intelligence of customer care agents play a huge role in tackling complex customer issues. We, at Volans, are a customer care company in India with perennial supply of well-educated call center talent. We have a rigorous screening process and only hire the best agents to ensure high-quality delivery of customer services.
- Cisco-based IP and telephony network – To ensure the best quality of conversation on every call, we have employed a cisco-based IP and telephony network. Our networking solutions are always consistent and provide crystal clear sounds over phone, so that customers and agents can communicate without any problem.
- Cutting-Edge CRM – We employ a high-tech Customer Relationship Management (CRM) platform that can be integrated with client’s database. The CRM allows for quick fetching of information when the calls arrive and ensures agents are quick in response to customers’ queries.
- IVR solutions – Interactive Voice Response (IVR) plays a pivotal role in an outsourced customer care operation. Not only our IVR makes call routing convenient, it also allows for integration of custom messages in case of outages and service disruption, which help in managing high volume call flow during challenging times.
- Experienced management and quality analysts – Our managers and quality analysts stay in the background and maximize the output of our agents. We have experienced managers and team leaders who excel at motivating agents and keep a keen eye on agents KPIs. The quality analysts listen to calls frequently and ensure that agents are sticking to the protocols and providing high-quality customer support. Volans’s customer support outsourcing services are operational 24x7x365, which means your customers can make contact at any time they want.
Volans’s customer support outsourcing services are operational 24x7x365, which means your customers can make contact at any time they want.
