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VOLANS assists leading business to business (B2B) and business to consumer (B2C) brands sell their products and services directly to customers using telephone. Our outsourced telesales services help organizations develop an assured sales channel and achieve sustainable long term revenue growth. We deliver maximal returns on our client investments with our highly impactful telesales campaigns.
The sale of goods and services using telephone has been an age old practise. Sales teams have been using this tool for decades to reach out to prospective customers, understanding their requirements, explain how their products and services could address the customer pain points, negotiate price and conclude a sale. Telephones were also widely used by the sales teams to make the first interaction with a prospective customer, develop relationships and provide a single point of contact to a prospect or customer.
As organizations grew in size over the years with multiple products and services, they realised that telesales required a special skill set. It a time consuming process of calling up prospects, generating awareness about a product or services brand, engaging customers in meaningful conversations to drive interest, and close a sale. In most events, a single sale involved multiple calls to a single prospect – from creating awareness to interest, desire to own the product and make the final sale. Organizations realised that engaging their internal sales team for telesales was a highly time consuming process. It kept them engaged in a single channel which affected revenue generation from other sales channels. Also, hiring and training sales professionals for telesales involved significant capital investments upfront. To address these challenges, organizations started outsourcing their telesales process to third party service providers who could manage their process efficiently without affecting day-to-day sales operations.
VOLANS with its extensive experience in business process outsourcing services like lead generation, telemarketing and customer support amongst other offers organizations a highly professional team of agents that can manage their telesales operations with high success rates. We have helped leading brands in ecommerce, credits cards, home and auto loans, insurance, telecom, retail, travel, hospitality, IT & ITES and several others services achieve incremental sales and revenue with our expertise in telesales operations. Our engagement models are customized to suit the requirements of each individual client to deliver maximum benefits for each of our customers.
To achieve high success in our telesales campaigns, we train our agents extensively on client products and services so that they can engage in positive and fulfilling conversations with prospects, raising the chances of higher sales conversions. We also hire language specialists in leading languages like Spanish, French, German, Arabic to cater to clients across the globe. Our agents act as an extended team of our clients sales team and work relentlessly to provide a superior experience to customers during their interactions with us. We also use cutting edge technology tools and CRM applications to track every customer interaction, monitor quality analyze trends to improve our operations on a regular basis and deliver optimum value to our client process.
If you are looking for a reliable third party BPO services provider to outsource your telesales operations, contact or write to us today. Several leading brands have benefitted from our industry leading telesales services.