Order Management Services

Order Management

Efficient order management is a key element for ensuring business success. The efforts of business development and sales teams will all go waste if the supply chain function fails to efficiently process the customer order and deliver the products. For an eCommerce business, efficient management of orders is key to staying ahead of the competition and driving high brand loyalty. 


No organization can afford to delay their customer orders as it can lead to customers moving to competitor brands for future requirements. This can result in a loss of potential business revenue for most organizations.”


To address this issue, organizations rely on the services of a third-party order management business process outsourcing services provider. A specialized service provider can use its experience in supply chain management to ensure orders are executed on time. Outsourcing benefits organizations as they can focus on their core business functions like manufacturing, warehousing, marketing, and sales of products, while the partner organization ensures delivery of products. It is an established business model that has withstood the test of time.


How will Volans uplift you?


VOLANS partners leading organizations successfully manage their entire order management process from quote to order fulfillment in a highly efficient manner. Our order management services help companies optimize their entire supply chain with:


  • Timely processing of orders
  •  Reduced errors
  • On-time delivery
  • Cost efficiencies
  •  Higher sales


We specialize in processing timely customer orders, ensuring higher customer satisfaction and repeat business from existing customers for the companies based out of  :


  • E-Commerce portals
  •  Online brand shops and product
  •  Manufacturing 


VOLANS has over the years partnered with leading eCommerce, retail, consumer goods, and manufacturing companies amongst others to efficiently manage their order management process. 


Advantages of using our order management services


  • We use a combination of voice and non-voice processes to ensure guided selling, higher-order accuracy, faster processing, bill processing, and shipment of products. 
  • We also offer shipment tracking to ensure customers are constantly engaged with the entire process from purchase to delivery.
  • By outsourcing their order management services to us, clients gain access to a specialized BPO services provider with expertise in customer support, back-office data processing, billing, and order fulfillment. 
  • We have the capability to handle seasonal spikes in demands like New Year, Christmas, and sales promotional offers. 
  • Our entire team is trained to offer the global best practices to ensure a smooth experience to customers across their interaction with your brand.
  • We offer the most advanced web-based tracking tools for customers to track their shipments from warehouse to delivery address. 
  • Our investments in premier technology platforms allow us to offer industry-leading services to our clients across a wide range of industries.


 Streamline your order management process by partnering with VOLANS your partner. We are committed to driving higher sales and customer satisfaction for your business with our years of experience in outsourced BPO services. Call or write to us today to get a customized quote for your business.

Our Order Fulfillment Services

Order Confirmation

Order System Entry

Customer Verification

Purchase Order Confirmation

Bill Processing

Payment Verification

Warehouse Intimation

Shipment Tracking

Order Status Check

Order Cancellations

Customer Support

Customer Query Resolution

Back Office Documentation


Please fill in the form below and one of our domain specialists will reach out to you to discuss possible partnership opportunities.