Outsourcing billing support to a third-party BPO services provider has become the norm for most companies in the current competitive economic landscape. For small and mid-sized companies, this practice makes absolute sense as it allows them to save significant manpower costs. Billing is a support function. Unlike business development and sales, which need to rest with internal teams, billing can be outsourced without much disruption to core business activities. It also aligns internal teams to focus on the core business function of driving revenue growth rather than revenue realization.
However, partnering with a third-party billing services provider can be a tricky affair. Since, the process involves a mix of pricing, applicable tax laws, mode of payment, and other financial metrics, the entire process needs to be handled carefully by experienced professionals. Any error can result in not just loss of business from a client but also lead to taxation and other legal problems. In addition to these, raising bills on time, ensuring necessary bill documents are sent and corresponding follow-up with clients requires a detailed understanding of processes.
What makes us, best billing services provider?
VOLANS provides error-free and legally compliant billing support services to clients across a wide range of industries. Our outsourced billing support services help clients focus on their core business activities like:
VOLANS with its experience in eCommerce Billing services, medical billing services, telecom billing services, retail billing services, and hospitality offers customers a bouquet of end-to-end outsourced billing services.
Advantages of choosing our billing support services
We manage the entire customer service billing, from onboarding to ledger creation, monthly billing, and grievance redress.
We have an experienced team of billing representatives who possess years of experience in processing bills for multiple clients in various sectors.
Partnering with us ensures the punctual delivery of bills to customers as well as the timely receipt of payments from customers.
We understand the sensitivity of data in managing customer billing data. Therefore we use the most advanced accounting and technology software to generate accurate customer bills.
We use the right technology tools to ensure there are no human or clerical errors that can result in overbilling or under-billing. Both situations are unwarranted as one can lead to a bad customer experience while the other can lead to a loss of revenue.
Our tools also help us roll out monthly bills for the end customers of our clients on exact dates without any failure. This leads to the timely and efficient realization of revenue, ensuring adequate cash flows for our client businesses.
We have the technological expertise to implement web-enabled payment services on client websites using third-party payment gateways. Web-based payment systems are a must-have in the current digital landscape.
VOLANS also offers voice and non-voice support services for billing-related queries and resolutions. So, if your business is facing cash flow issues due to a slower turnaround of customer payments, then outsource your billing services to us. As an established third-party billing services provider, we can help fasten your revenue realization and ensure the continued growth of your business.
Outsource your billing support services to us now!