Billing Support Services

Billing Support Services

Outsourcing billing support to a third-party BPO services provider has become the norm for most companies in the current competitive economic landscape. For small and mid-sized companies, this practice makes absolute sense as it allows them to save significant manpower costs. Billing is a support function. Unlike business development and sales, which need to rest with internal teams, billing can be outsourced without much disruption to core business activities. It also aligns internal teams to focus on the core business function of driving revenue growth rather than revenue realization.

 

However, partnering with a third-party billing services provider can be a tricky affair. Since, the process involves a mix of pricing, applicable tax laws, mode of payment, and other financial metrics, the entire process needs to be handled carefully by experienced professionals. Any error can result in not just loss of business from a client but also lead to taxation and other legal problems. In addition to these, raising bills on time, ensuring necessary bill documents are sent and corresponding follow-up with clients requires a detailed understanding of processes.

 

What makes us, best billing services provider?

 

VOLANS provides error-free and legally compliant billing support services to clients across a wide range of industries. Our outsourced billing support services help clients focus on their core business activities like:

 

  • Marketing strategy
  • Business development
  • Sales closures

 

While we maintain the critical back-end function of timely billing and invoicing. In addition, we also offer support services for all customer billing queries and grievance management through our effective contact management services that include:

 

  • Phone
  • Email
  • Chat
  • Instant messenger 
  • Mobile apps

 

VOLANS with its experience in serving clients in eCommerce, medical, telecom, retail, and hospitality offers customers a bouquet of end-to-end outsourced billing services. 

 

Advantages of choosing our billing support services

 

  • We manage the entire customer billing process, from onboarding to ledger creation, monthly billing, and grievance redress. 
  • We have an experienced team of billing agents who possess years of experience in processing bills for multiple clients in various sectors. 
  • Partnering with us ensures the punctual delivery of bills to customers as well as the timely receipt of payments from customers.
  • We understand the sensitivity of data in managing customer billing data. Therefore we use the most advanced accounting and technology software to generate accurate customer bills. 
  • We use the right technology tools to ensure there are no human or clerical errors that can result in overbilling or under-billing. Both situations are unwarranted as one can lead to a bad customer experience while the other can lead to a loss of revenue. 
  • Our tools also help us roll out monthly bills for the end customers of our clients on exact dates without any failure. This leads to the timely and efficient realization of revenue, ensuring adequate cash flows for our client businesses. 
  • We have the technological expertise to implement web-enabled payment services on client websites using third-party payment gateways. Web-based payment systems are a must-have in the current digital landscape.  

 

VOLANS also offers voice and non-voice support services for billing-related queries and resolutions. So, if your business is facing cash flow issues due to a slower turnaround of customer payments, then outsource your billing services to us. As an established third-party billing services provider, we can help fasten your revenue realization and ensure the continued growth of your business.

 

Outsource your billing support to us now!

Our Billing Support Services

Ecommerce Billing

Retail Billing

Medical Billing

Insurance Billing

Telecom Billing

Credit Card Billing

Accounts Receivable

Accounts Tallying

Sales Receivables

Payment realization

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