“Technology and business are becoming inextricably interwoven. I don’t think anyone can talk meaningfully about one without talking about another”- Bill Gates
The definition of being updated in this era simply connects us to technology. As there is hardly any field within any sector left that does not use technology as the core part of its system. Being able to work with the upgraded version of multiple technologies is helping different sectors to rise in their field. With this changing time requirement travel and tourism industry is also changing. The customers, as well as the service providers, are offering various packages that have their functionality based on certain technology.
No one can deny the fact that using technology has enhanced the customer experience and made the business more efficient. But it is crucial that the business operators within the travel and tourism industry should be up-to-date with all the emerging travel-related technologies so that they don’t fall behind their competitors. This job can be tiring and requires a lot of human resources with relevant skills and an understanding of technology and the travel industry. It is one of the major reasons why business outsourcing in travel and tourism is trending.
The option of outsourcing services are been opted by several companies as the outsourcing services are always upgraded with the latest technologies. The issue of spending extra time and human resources that can increase the extra cost can also be deducted by using outsourced services in the travel and tourism industry.
Are outsourcing technology trends strengthening pillars of the travel industry?
Well, technology has changed the world tremendously and has made it convenient and easy for the commoners out there. When you hear travel technology what rings in your brain? It is simple when the travel and tourism industry merges with technology it forms travel technology. When you try to get within the depth of the travel technology you will have the sight about the connection of IT, e-commerce, and similar technology with the travel and tourism industry.
The more you learn the more you will understand how expansively technology has covered this sector. And therefore, every individual field or branch in this industry is dependent upon the technology in one way or another other. Handling them requires a great deal of knowledge related to both the technology and the travel and tourism industry. However, the chaos of tackling each section can be pacified with the help of outsourced services.
The tech-savvy skilled professionals often help travel companies or agencies to achieve a higher position than their competitors and provide customers with better services. So yes, it can be said that utilizing or merging the upgraded version of the technology with the travel and tourism industry is a win-win situation for both the company and the customers.
Significance of the outsourcing technology trends for businesses operating in the travel and tourism industry
“Technology is a useful servant but dangerous master- Christian Lous Lange”
You would be aware of this quote which has a deep-rooted meaning that is very vital to understand if handling any type of technology within any field. Undoubtedly, technology can help travel and tourism businesses to streamline their processes, but it is mandatory to be the sensible master of the technology that is been used. We have faced a time where the pandemic made us find the alternative of each little and huge work completion with the help of technology.
COVID-19 has also shifted the expectation of the customers and made them more reliable on the trending technology. Using any technology is easy but maintaining it and mastering its functions is no piece of cake for all. Here the travel agency looks out for various outsourced services. As the outsourcing technology trends can be used for involving the technology with business and also helping the customers to achieve the satisfaction they want.
The impact of technology is evident in the travel and tourism industry vividly. People are now demanding a safe, fast, and more qualified or efficient way of traveling which is only possible through the technological solutions merging with the industry. The last decade has shown some major changes in the field of travel collaborating with technology. Applications of multiple IT services have helped the market of online traveling to rise and also dipped the travel industry in the pool of digitalization. There are different modes through which artificial intelligence, the Internet of things (IoT), cloud computing, and storage along with many other technological functions have made their way into the travel and tourism industry.
Here we have provided you with the reference graph from Statista that showcases the share of airlines globally that are anticipating the trial of the latest technologies in the coming three years starting from 2021 with the breakdown of the type. And as you can see that the results clearly that the passengers are preferring different trending technologies and it will continue in the forecast period. Artificial intelligence and business intelligence are demonstrating the highest growth.
Key outsourcing technology trends followed within the travel and tourism industry
Now when you understand the different aspects through which the travel and tourism industry is connected to trending technologies and know the answers to how outsourcing is the key mediator of this collaboration. Here we have piled up some of the latest outsourcing technology trends that are been used within this industry. Take a look at these trends as they are:
No-contact payment
Almost every one of us has two-three payments applications on our smartphones. And even if the payment is not done through apps the debit or credit cards can be directly linked with the different services and payment can be done in no time. This is the trending technology that has been growing in different sectors rapidly. You will hardly find aunty services that do not allow you for the online mode of payment which is safe and fast. Outsourcing services keep these upgrading the latest version of the payment applications so that the travel industry has consistent growth in their business.
Robotics
One of the exciting technology that is utilized within travel technology. You would have heard about many hotels or restaurants using robots in different roles such as greeting guests, serving them food, providing them with information, and many more. But the functionality of these robots is not going to stop but will be further enhanced in different departments such as cleaning and security checking. These technologies are also been looked up by global airports to be used as the detector for any concealed weapons.
Voice control and voice search
How many of you are using Alexa, smartphones speakers, or any other AI assistants? Almost everyone is right! Well, this technology has also made its way into the travel and tourism industry. You can book a ticket, hotel rooms, or anything related to your travel through voice search or voice control. These technologies have become the latest and so while working within any travel or tourism-related work the organisation needs to include this in their feed. The outsourcing services can help the companies to maintain these technologies as they have the up-to-date versions for the same.
This blog would have provided you with insight into various technologies that are been used within the travel and tourism industry. These technologies are been utilized by the outsourcing services that you choose for yourself. Here we present you with one of the best outsourcing services in India Volans Informatics Pvt. Ltd., which offers flexible solutions for all the issues faced by the organisations providing travel and leisure-related packages and services to world-wide consumers
Here you will be enjoying the collaboration of the latest technology and tools that will help you to stay ahead of your competitors. At Volans, you will be able to avail of outsourced services for the different sectors related to top travel and tourism industry such as airlines, and travel agencies. You can learn more about the tour approach to this industry and look at the relevant services that we offer by visiting: https://volansinfo.com/services/ to know more about our travel BPO services, refer to this page –
https://volansinfo.com/industries/travel/ or give us a call at +1-800-363-8025.