In the 21st century customer seeks instant reply to their query about product or service. For that, we are offering a 24*7 call answering service to our clients. A single call is important and we make our availability round the clock. This feature will generate more leads and bring more business to the organization. Volans always follow what they promise to their clients, they kept their word in every situation.
There are no geographical constraints to lead call center services. We hire a special team for every process because the requirement is not the same for everyone. Continuous training is provided to educate about the product.
What are the other eminent features of outsourcing companies?
There is a long checklist for the outsourcer which they have to check at the time of signing a contract with the outsourcing company. The eminent features of outsourced phone answering services.
- Increase customer satisfaction with our provided satisfaction.
- The return on investment is high and meets the budget criteria of the office.
- Resolve all types of queries and close the complaint.
- We have a language expert with us to offer multi-lingual support.
- Never missed any call and always prioritize business and your customer.
- Volans use the latest tools and software to monitor and review the quality of calls.
- We have a human and IVR system to answer the call.
Beyond all these advantages our services cut down the operational cost of your company.
What are the charges of outsourcing a call answering service?
We are unable to define the charges of 24*7 call answering services without knowing your requirement. We should know the exact number of agents requires to handle your calls, the types of specialization, and skills asked from the agents, the duration of the service, the experience of the employees, and many more. To discuss these things you need to fix the meeting with the outsourcing company. Without discussion, we can’t disclose any quote, but we give one assurance to our clients that you can rely on us for work and price. Our workforce gives 100% to meet the goal of the client.
What is the variability of services offered to diverse industries?
The variability of service offered to our clients is given below:-
- Technical support
- Product support
- Sales support
- Credit card status
- Resolving queries for products or services
- Shipment tracking
- Appointment reminders
- Emergency service
- Inbound lead generation
- Loan account status
All these services are offered for industries like aviation, insurance, e-commerce, banking, financial institution, healthcare, travel, and many more. The road map is different for every client because the requirement varies. Lean six sigma certified professionals are working with us to give the best results. So, companies should outsource phone answering services for making their business process efficient.
How to generate a query for outsourcing?
To generate a query with an outsourcing agency is very easy, just fill out a form to get a call back from the outsourcing agency. Another way is to make a direct call on their toll-free number or drop a message on WhatsApp.
Outsourcing companies can offer different kinds of services other than call centers for example back office, telesales, telemarketing, Omni channel support, and many more. But 24*7 call answering services is the premium service of Volans.