Connecting, Resolving, Thriving
Omni Channel Customer Support
An Omni-channel support service represents a comprehensive approach to customer engagement and assistance. This multifaceted support system seamlessly integrates various communication channels, including chat, email, phone, and social media, to provide a unified and consistent customer experience.
With Volans outsourcing Omni customer service cohesive and streamlined interaction allows customers to access assistance at their convenience. This approach not only enhances customer satisfaction but also optimizes operational efficiency by consolidating customer interactions into a centralized system.
Assortment of Services
Omni channel customer support service is designed to cater to the evolving needs of a diverse customer base. Through real-time data synchronization, customers receive personalized and contextual support, regardless of the channel they choose.
This not only resolves issues more efficiently but also anticipates customer needs, contributing to a proactive and anticipatory support model.
- Call Answering
- Email Support
- Chat Support
- Voice Support
- Chat Bot Support
- Social Media Support
Associate with us
The Omni channel BPO service on the web page is a strategic investment in building lasting customer relationships, brand loyalty, and driving sustained business growth. Volans utilizes advanced analytics to gain insights into customer behaviours and preferences, enabling proactive engagement and targeted assistance.
Volans positions as a leader in delivering innovative and customer-centric solutions for Omni channel support.
- Control Budget
- Expertise and Specialization
- 24/7 Support
- Quality Assurance
- Quick Implementation
- Access to Multichannel Expertise
- Faster Response Times
- Focus on Customer Experience
- Continuous Training and Development
- Innovation and Technology Integration
Marketplace we cater
Volans offers Omni channel customer support services to a wide range of industries. The need for comprehensive customer support spans various sectors where businesses interact with customers through multiple channels. Some of the industries that commonly utilize outsourcing for Omni channel support include:
- E-commerce and Retail
- Technology and Software
- Telecommunications
- Travel and Hospitality
- Healthcare
- Financial Services
- Automotive
- FMCG
- Energy and Utilities
- Pharmaceuticals
Our Approach
We love to work side by side with ambitious perfectionist and challenge-loving clients
1.
2020
Year of inception and launch of operations
2.
100+
Years of cumulative leadership experience in outsourcing domain
3.
200+
Agents & support function employees
4.
12+
Languages capability in customer care support services