Where Every Question Finds Its Answer
Enquiry Handling Service
Volans is your trusted partner in efficient and professional enquiry handling services. In today’s fast-paced business environment, staying responsive to customer inquiries is crucial for maintaining a positive brand image and ensuring customer satisfaction. That’s where we come in, offering a widespread outsourcing solution to manage all your enquiry handling needs.
An enquiry handling outsourcing service is a crucial component designed to efficiently manage and respond customer inquiries and requests. Our aim is to enhance customer satisfaction by offering a seamless communication channel, reducing response times, and fostering a positive user experience.
Suite of services
We understand the significance of prompt and accurate responses to customer queries. Our dedicated team of experienced professionals is adept at handling a wide range of enquiry handling solutions, from product information requests to technical support inquiries. We pride ourselves on delivering exceptional customer service that aligns seamlessly with your brand values.
- IVR enquiry Services
- Email enquiry Services
- Chat enquiry Services
- Sales Query
- Product Information
- Corporate enquiry services
- IT enquiry services
- Concierge services
Why Handpick Us
Our commitment to excellence is reflected in our tailored approach to each client. We take the time to understand your business, products, and services, allowing us to provide personalized and effective responses to your customers. Our state-of-the-art technology ensures that enquiries are tracked, prioritized, and resolved efficiently, contributing to an enhanced overall customer experience.
Partnering with Volans means gaining a competitive edge in the market by delivering superior customer service without the associated overhead costs. Contact us today to discuss how our enquiry handling services can elevate your customer experience and streamline your operations.
- Cost Savings
- Expertise and Specialization
- Scalability
- 24/7 Support
- Access to Technology
- Improved Customer Satisfaction
- Risk Management
- Time Savings
- Adaptability to Market Changes
Verticals we assist
Volans specializes in enquiry handling services typically serve a wide range of industries. These industries span various sectors where businesses interact with customers, clients, or stakeholders, generating inquiries and requiring efficient handling. Some of the industries served by outsourcing companies for enquiry handling services include:
- Customer Support and Service
- Healthcare
- Finance and Banking
- Travel and Hospitality
- Technology and IT Service
- Automotive
- Education
- Manufacturing
- Insurance
- Legal Process Outsourcing
Our Approach
We love to work side by side with ambitious perfectionist and challenge-loving clients
1.
2020
Year of inception and launch of operations
2.
100+
Years of cumulative leadership experience in outsourcing domain
3.
200+
Agents & support function employees
4.
12+
Languages capability in customer care support services