Integrating AI And Technology: The Changing Face Of Outsourcing

VOLANS, as a top-notch outsourcing organisation, takes utmost care to adapt to evolving technologies. No wonder, we are already prepared to usher in artificial intelligence (AI) and technology with our outsourcing endeavours.

As per a McKinsey and Company’s report, it won’t be easy to automate around 49% of activities that require human interaction and management by 2030. Despite such overwhelming dependence on human interaction, companies will have to automate some tasks to boost efficiency and stay at par with competitors.

In that case, businesses will have to train their employees in AI Management or Outsource it to an external partner and this is where VOLANS steps in. If you, as a business owner, seek to implement artificial intelligence, machine learning, and robotic process automation, you can count on us.

We are already well-equipped with the technical skill-sets that can help companies integrate automation into their business processes. We realise that AI is the best substitute for human decisions, especially in domains which require frequent, structured, and specific tasks.

For example, in the insurance industry, AI can be used to evaluate health claims in countries which have standard codes. As far as banking operations are concerned, there are often many repetitive tasks involving data entry and re-entry, which can be performed with the help of robotic process automation (RPA).

At VOLANS, we’ve a team that has expertise in applying AI and machine learning technologies to a diverse set of clientele. We strongly believe that the entire outsourcing industry is on a cusp of change thanks to AI.

Artificial Intelligence technologies like machine learning and deep learning empower automation at a level that was unseen before. Even prior to the advent of AI, businesses were outsourcing many executable tasks. But, AI-enabled automation can considerably improve the speed of execution of those tasks.

Due to its ability to process and analyse information in a more reliable and consistent manner, AI reduces IT outsourcing expenses. Thanks to machine learning technology, AI can also train itself, making it redundant for organisations to invest in on-the-job training of employees, who would have performed the task if not for AI.

There’s already evidence that suggests that AI technologies can work with human experts to predict and pinpoint security breaches within an organisation. It is of particular relevance in this day and age when data leaks and security breaches have become more of a norm than an exception.

Backed by AI, an outsourcing partner will ensure that its client’s data remains safe and confidential. At VOLANS, we are mindful of how AI is changing outsourcing and our team is helping many clients in integrating AI successfully, thereby enabling them to be future-ready.