Helpdesk Services

Helpdesk Services

When customers dial a helpdesk number they usually expect a speedy resolution to their problem. Long wait times or making the customer wait in a queue before they get to speak to an agent for a solution to their problem can result in frustration. This can dent the confidence of the customer in the brand. It could result in loss of business or the customer moving to a competitor brand. Customers that do not receive instant resolution might also post negative comments on social media and other digital channels which can create a negative reputation for a brand. 

 

Why are helpdesk services required?

 

A proactive helpdesk can be a significant tool for organizations to build brand loyalty, get repeat business from customers, achieve high customer satisfaction, and also build strong customer loyalty. To achieve this, organizations need to ensure that their helpdesk is manned by friendly agents who are willing to go the extra mile to resolve customer queries. Any wrong information or misbehavior by the agents while attending the calls can seriously dent the brand image and result in significant business losses. Only a professional third-party helpdesk BPO services provider can help organizations address such challenges and deliver impeccable helpdesk outsourcing services.

 

  • VOLANS helpdesk outsourcing services help organizations free up their internal teams to focus on strategic business tasks rather than attending calls from multiple stakeholders. 
  • We are a preferred helpdesk partner for leading companies in e-commerce, telecom, retail, banking & non-banking financial institutions, IT & ITES, airlines, and hospitality amongst others. 
  • Our helpdesk answering services are multi-lingual and available 24 x 7, 365 days a year, to help our clients deliver a superior customer experience to their end customers.
  •  We have extensive experience in managing helpdesk outsourcing services for leading organizations to help customers address all such challenges with a proven customer service framework that factors in all kinds of situations. 
  • We use the latest helpdesk software to ensure that no customer is kept waiting in queue for long by using live monitoring dashboards and other technology tools. 
  • We also ensure that our agents are live round-the-clock to ensure uninterrupted query resolution for all calls landing on the helpdesk.
  • We have a team of professionals who functions as an extension of your team. 
  • We train our professionals in communication, presentation, and technology skills so they can deliver the faster resolution to calls.
  •  To ensure accurate information on the helpdesk about our client products and services, we train our agents on client products and services continuously and monitor their performance on calls. 
  • Our team of quality analysts aided by high-tech call center software ensures that all client-agreed SLAs are met successfully. 
  • We have worked with organizations of all sizes, across geographies and have the right mix of talent and technology to provide all kinds of helpdesk outsourcing services to our clients.

 

If you are looking for a reliable third-party BPO services provider to partner with your business for its helpdesk outsourcing needs, your search ends with VOLANS. Talk to one of our specialists today to understand how we can help your business in providing a superior customer experience with effective helpdesk management.

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