Chatbot Development Services

Our Chatbot Development Services

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Chatbot Development Services

VOLANS develops intelligent chatbots that can help organizations automate several regular business activities and reduce significant operational costs. Our chatbots are built on advanced Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) platforms to develop smart chatbots that can interact with customers online just like humans. All our chatbots are platform agnostic and can be integrated into existing websites, mobile applications, CRM applications and custom software amongst others for delivering instant response management by organizations, anytime, anywhere.

 

In a post pandemic world, most organizations have adopted a digital first operations model. As a result, chatbots have become an increasingly important tool to automate business critical tasks with lower operational costs. Some of the popular activities being performed by chatbots today include customer care, complaints management, customer feedback, online sales, technical support, order booking, payments amongst others. Chatbots provide the benefit of lower waiting times, round the clock availability and standard communications ensuring an enhanced customer experience.

 

VOLANS, with its extensive experience in outsourced contact center management services possesses excellent understanding of various customer needs and develops customized chatbots that can address operational needs of organizations across industries. We have cutting-edge competency in developing chatbots on industry leading platforms such as IBM Watson, Microsoft Bot, Facebook, Whatsapp, Dialogflow, Amazon Lex, and Slack amongst others. We use our technology expertise to develop customized chatbots that can be trained to perform various customer support functions in industries like ecommerce, retail, healthcare, online food delivery, banking and insurance, IT & ITES amongst others. Our chatbots can also be integrated with enterprise CRM and ERP systems to pull out data and insights from existing data in the system.

 

VOLANS understands the challenges organizations face in adopting and integrating chatbots in their existing business operations. As such, we provide end-to-end services, from evaluating the business needs to developing the chatbot architecture, scripting, natural language processing, testing, deployment, integration and support and maintenance. Partnering us has helped several organizations improve the efficiency and productivity of their business, increase customer satisfaction and above all, reduce their operational costs, resources and time.

 

If you are a business that is facing challenges in adopting chatbots as a tool in your operations, call us today to assist you in the process. One of our team members will reach out to understand your specific business requirements and offer cost-effective solutions.

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